Frequently Asked Questions

  • What are the client system requirements required to view the courses?

    To ensure that our courses play correctly, please check that your system settings comply with our Technical Specifications.
  • Can I test the full course content prior to purchase?

    Yes. We can provide you with limited online access to test the courses you are interested in purchasing. Please tell us about your project in our Contact form and include the names of the courses you wish to test.
  • How can I purchase the courses?

    If you are interested in purchasing our courses, please send us a Course Quotation Request to let us know which courses you are interested in, the license type (purchase, annual subscription), the number of users and the languages required. We will then promptly provide you with the appropriate pricing information.

    Companies and Organizations may order courses via purchase order and make payment via bank transfer or PayPal.
  • What is the difference between an Enterprise License and Named-User License?

    An Enterprise License grants a customer the right to provide unlimited company-wide access to licensed courses for a specific audience size.

    A Named-User License grants customers the right to provide limited access to licensed courses for a specific audience size. Named-User licenses are not transferable from one learner to another.
  • How will the learning modules be delivered to us?

    If the courses or learning nuggets are licensed to run on your own internal systems, we will provide you a link to download the licensed content.
    To access the courses via our online Course Platform service, we will provide you with the appropriate URL and login credentials.
  • Will the courses run on our Learning Management System (LMS)?

    Our courses can be delivered to you as a SCORM 1.2 package for operation on a Learning Management System.
    We can provide each course as a single-SCO package which will report course completion statistics and an aggregate mastery score.
    We can also provide each course as a multi-SCO package to track completion and scoring on all individual learning objects within a course (e.g. lessons and tests).
  • Can I test a course packaged in SCORM format on my LMS?

    Yes. We can provide you with access to SCORM packages for testing purposes. Please send us a request via our Contact form.
  • Our company/organization does not have an LMS. Can we still use your courses?

    If you don't have an LMS, no problem. You organization may use our online Course Platform service to access the courses and run report on course usage, course completion and scores. Our Course Platform service can be customized to your organization's corporate identity and offers a number of user management and authentication methods.
    Alternatively, our courses are developed in HTML5 technology and can be run online from a web server on your intranet without usage and completion tracking.
  • Is our organization's data safe and secure on the online Course Platform service?

    E-Learning Office takes the protection of personal data very seriously and handles your organization's personal information confidentially in accordance with the EU General Data Protection Regulation (GDPR).
    Your personal data is encrypted when communicated over the internet and when stored.
  • What if I need technical support?

    If you should require technical support, we would be happy to help you.
    You can reach us via email, telephone or via the contact form on our website.