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Outlook: Email E-Learning Course

Outlook is the email program included in the Microsoft 365 application suite. This course provides deep knowledge on using E-Mail in Microsoft Outlook.

Learners will gain comprehensive knowledge about writing, structuring and sending emails in Outlook. Training on useful email functions and settings will also be covered. Learners will be shown how to use the Outlook address book to manage contacts, manage appointments with the calendar, and to create and manage tasks. Learners will see that Outlook is more than just an email program. Outlook can help organize work and facilitate efficient work.

Course Features
Content Version
Application Group
All Levels
Learning Time
4 hours
Number of Learning Videos
Languages Available
Course Design
  • Videos with Audio Narration and Closed-Captions
  • Practice Interactive Exercises
  • Tips and Printable PDF's
  • Chapter Tests
  • Personalized Learning Recommendations
  • Comprehensive Final Test with Certificate
  • Compatible with Desktop and Mobile Devices
  • SCORM and xAPI Support for LMS Deployement
Course Topics

Writing emails

  • Sending an email
  • Replying to an email
  • Forwarding emails
  • Requesting a read receipt
  • Prioritizing emails
  • Resending emails
  • Recalling emails
  • Writing an email on behalf of another person

Printing emails

  • Printing emails
  • Printing part of an email
  • Quick Printing emails


  • Adding an attachment to an email
  • Attaching Outlook items as an attachment
  • Opening the Attachment Tools
  • Saving attachments
  • Editing email file attachment

Inserting items

  • Inserting text
  • Inserting graphics
  • Linking text
  • Inserting hyperlinks
  • Sharing web content using a link in an email
  • Creating a signature
  • Inserting a signature

Using templates

  • Saving an email as a template
  • Opening an email template via Windows Explorer
  • Pinning a template to the jump list

Using Quick Parts

  • Creating a Quick Part
  • Inserting a Quick Part
  • Creating a Quick Table

Above is a sample of learning videos included in this topic.
A detailed list of all learning videos included in this course is available upon request.


Using the conversation view


Restoring and archiving items


Using Quick Steps

Working with folders

Working with categories

Simple search

Search folders

Automatic replies while absent (out of office)


Managing email permissions