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Teams: Phone E-Learning Course

Microsoft Teams Phone adds the functions of a landline telephone to Microsoft Teams: You can call people inside or outside the company using their phone number, regardless of whether they have a Microsoft 365 account. This allows you to use standard Microsoft Teams audio call features such as transferring, holding, merging and transcribing calls even if you were called from a mobile or landline number. With Microsoft Teams Phone, you can also put calls on hold and add a delegate to make and receive calls on your behalf when you are out of the office.

Course Features
Content Version
Application Group
All Levels
Learning Time
1 hour and 45 minutes
Number of Learning Videos
Languages Available
Course Design
  • Videos with Audio Narration and Closed-Captions
  • Practice Interactive Exercises
  • Tips and Printable PDF's
  • Chapter Tests
  • Personalized Learning Recommendations
  • Comprehensive Final Test with Certificate
  • Compatible with Desktop and Mobile Devices
  • SCORM and xAPI Support for LMS Deployement
Course Topics
  • Making a phone call
  • Answering a phone call
  • Transcribing an audio call
  • Saving an external phone number
  • Adding a delegate
  • Making a phone call as a delegate
  • Setting up call forwarding
  • Configuring the voicemail
  • Holding a call
  • Transferring a call
  • Including other people in a call
  • Merging calls
  • Parking and retrieving a call