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Outlook E-Learning Course

This course provides deep knowledge about the correct use of Microsoft Outlook 2016 and Outlook 2019.

Learners will gain comprehensive knowledge about writing, structuring and sending emails in Outlook. Training on useful email functions and settings will also be covered. Learners will be shown how to use the Outlook address book to manage contacts, manage appointments with the calendar, and to create and manage tasks. In addition, they will learn how to work with calendars, tasks and the people area in Outlook as well as see how to interact with other Office applications and use Outlook Web Access.

Course Features
Content Version
Application Group
All Levels
Learning Time
9 hours
Number of Learning Videos
Languages Available
Course Design
  • Videos with Audio Narration and Closed-Captions
  • Practice Interactive Exercises
  • Tips and Printable PDF's
  • Chapter Tests
  • Personalized Learning Recommendations
  • Comprehensive Final Test with Certificate
  • Compatible with Desktop and Mobile Devices
  • SCORM and xAPI Support for LMS Deployement
Course Topics

Writing emails

  • Creating an email
  • Replying to an email
  • Forwarding emails
  • Always requesting a read receipt
  • Prioritizing emails
  • Resending emails
  • Recalling emails
  • Writing an email on behalf of another person

Printing emails

  • Printing emails
  • Printing part of an email
  • Quick Printing emails


  • Adding an attachment to an email
  • Attaching Outlook items as an attachment
  • Opening the Attachment Tools
  • Saving attachments
  • Editing email file attachment

Inserting items

  • Inserting text
  • Inserting graphics
  • Linking text
  • Inserting hyperlinks
  • Creating a signature
  • Inserting a signature

Above is a sample of learning videos included in this topic.
A detailed list of all learning videos included in this course is available upon request.


Using the conversation view


Restoring and archiving items


Using Quick Steps

Working with folders

Working with categories

Simple search

Search folders

Automatic replies while absent (out of office)


Views and general information

Basic scheduling

Booking appointments effectively

Moving appointments and meetings

Advanced calendar functions

Working with tasks


Creating and managing contacts

Contact groups

Outlook and OneNote

Using Skype from Outlook

Planning and starting a Skype meeting

Managing email permissions

Managing calendar permissions

Using Outlook Web Access

Setting up Outlook on a smartphone